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Legal Notice

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Legal Notice

Legal Notice

In compliance with the provisions of article 10 of Spanish Law 34/2002 of 11 July on information society and e-commerce services (hereinafter LSSI-CE), LA MANGA CLUB S.L. hereby informs you of the following service holder data: 

  • CORPORATE NAME: LA MANGA CLUB S.L. (hereinafter LA MANGA CLUB)
  • CORPORATE TAX ID NUMBER: B-30630511
  • ACTIVITY: Hospitality services.
  • ADDRESS: Campo de Golf La Manga 30389, Los Belones (Cartagena, Murcia, Spain)
  • TEL: +34 968 33 12 34
  • E-MAIL: comunicacion@lamangaclub.com
  • WEBSITE: www.lamangaclub.com
  • MERCANTILE REGISTER ENTRY INFORMATION: Registered in the Mercantile Register of Murcia, volume 446, section 3, Company Register sheet 190, page 7765, entry 1. 

PRIVACY STATEMENT: Please note that all information and data is automatically collected through the use of "cookies". Cookies can be used to allow facilitate user navigation of the site and to simplify procedures. Cookies are text files placed on your hard drive by a web server. Web browsers are generally set to accept cookies automatically but can almost always be changed to reject them. If you are uncomfortable with cookies, we suggest you modify your browser settings. Please note that you may not be able to use all features of La Manga Club S.L.'s website without the use of cookies.

 

INFORMATION COMPLIANT WITH THE NEW PERSONAL DATA PROTECTION LAW

The new General Data Protection Regulation (GDPR) applies throughout the European Union. The GDPR is designed to unify privacy laws throughout Europe and perfect transparency regulations concerning the way in which companies describe their personal data processing. For this reason, we have performed some necessary updates to our policy concerning data. We invite you to carefully read the following information in order to know exactly what we do with your personal data.

What kind of information do we collect?

We collect information on:

  • Hotel Príncipe Felipe and Las Lomas Village guests
  • People who have used our golf, tennis, spa and junior club services, as well as other services offered by La Manga Club S.L. and Inmogolf S.L.
  • Holiday rentals
  • Members of the membership program
  • Visitors to our websites

We collect this data in order to provide you with better service. We collect personal data or information about you for the aforementioned purposes, from which you may be directly or indirectly identified. This information may include your name and surname(s), your personal address and profession, as well as e-mail addresses, telephone and fax numbers, credit card information, date of birth, your sex, and information concerning your lifestyle such as preferences on rooms, leisure activities, names and ages of children and any other necessary information that may be useful to satisfy special requests, for example certain health conditions that require accommodation in a special room.

How do we use this information?

We may collect your personal data for the following reasons:

  • to complete reservation or information requests;
  • to respond to our communications (for example, surveys, promotions or reservation confirmations);
  • to make adaptions to your personal preferences;
  • to fulfil service requests or recommendations offered to you;
  • to send messages and business communications concerning the products and services offered by La Manga Club S.L. and Inmogolf S.L.;
  • to perform market studies using surveys that allow us to improve the degree to which we satisfy your needs as well as the quality of our websites, the hospitality offered to you in our hotels, and other communication activities, advertising campaigns or promotions;
  • to analyse the personal data we process for the aforementioned reasons in order to better understand our clients’ needs, improve our services and the way in which we operate. The result of this analysis will contribute to the analysis of trends and other global behaviours.
  • to work with third-party sources with your consent, including processing the information you have provided through social networking and other websites so as to better understand your interests and provide you with higher quality service.

How long do we store your personal data?

We store your personal data for the duration of your relationship with us, for example, if you read or click on an e-mail that you send us, stay in our hotels or attend an event organised by us, and as long as we are required to do so by law. Remember that you may request that we stop sending you information or inform us that you would like us to cancel your data at any time simply by clicking on a link included in communications.

Upon what legal grounds do we use your personal data?

1. We must process your data in order to provide the service that you request from us.

2. In specific circumstances, we process your personal data after having obtained your express consent to send advertising, activity promotion and promotional information.

3. In most cases, we possess a legitimate interest in collecting and using the aforementioned personal data in order to:

  • provide you with service that is more useful and pleasant for you and that provides you with the greatest benefit, such that we ensure that we inform you of all offers specifically associated with La Manga Club and personalize them in line with your specific preferences, contacting you via your preferred method of communication;
  • know our client base better so as to improve our services and marketing activities.

Rights to your personal data 

You may contact us at any time to learn what information we have concerning you, correct it if incorrect, and delete it once our relationship is ended, in the event that this is legally possible. Your rights concerning your own personal data are as follows: 

To be informed

You have the right to receive clear and transparent information that can easily be understood concerning how we use your personal data and your rights. This is why we are providing you with the information in this Notice.

Access

You have the right to access your personal data (if we process it) and any other information (similar to that provided in this Legal Notice). This is how you can know and verify that we are using your personal data in compliance with the regulation on data protection.

Rectification

You have the right to have your personal data corrected if they are imprecise or incomplete. 

Erasure

Also known as “the right to be forgotten”, in simpler terms, this right mean you can request the erasure or deletion of your personal data when no compelling reason exists for us to continue using them. This is not a general right to erasure; there are exceptions.

Restriction of processing

You have the right to “block” or erase subsequent use of your personal data. When you restrict processing, we are still able to store your personal data, but we are no longer allowed to use them. We maintain lists of persons who have requested that the subsequent use of their data be “blocked” to ensure that this restriction is observed in the future.

Data portability

You have the right to obtain and reuse your personal data in different services for your own purposes. For example, if you decide to change your provider, this right allows you to easily and securely move, copy or transfer your information between our computer systems and those of the other provider such that the use of this information is not affected. 

Opposition to processing

You have the right to oppose processing for the purposes of direct marketing (which we only do with your consent) as well as processing for the purposes of our legitimate interests.

Withdrawal of consent

If you have given your consent to what we do with your personal data, you have the right to withdrawal your consent at any time. This includes your right to withdraw your consent concerning our use of your personal data for marketing purposes.

 

GENERAL TERMS AND CONDITIONS FOR LA MANGA CLUB SERVICES

These conditions govern the provision of services offered to customers by La Manga Club S.L. on this website. The contracting or booking of any service by the CUSTOMER implies, in all cases, full and unreserved acceptance of these general terms and conditions. La Manga Club reserves the right to modify the conditions and prices and also the products and services offered on this website. CAPACITY TO CONTRACT: When acquiring services offered by La Manga Club S.L. the user must have the necessary capacity to enter into a contract under the laws of his/her country. PURPOSE OF THE CONTRACT: The purpose of this contract is the sale of products and services related to accommodation, leisure and dining. The characteristics of the services offered are reflected in the pages of this website. Payment can be made by credit card or debit card. Our system offers the highest levels of security. Making a reservation on our website is deemed to be acceptance of the terms of the contract, but in no case can this be considered a commercial proposition.

  • INTELLECTUAL PROPERTY RIGHTS: All content included on the La Manga Club website is subject to the intellectual property rights of La Manga Club S.L. and / or third party content providers. Under no circumstances does access to such content by the CLIENT imply any waiver, transfer or sale of all or part of such rights, or confer any rights for the commercial exploitation, reproduction, distribution or public communication of the contents other than those expressly set forth in these conditions, without the prior express authorisation specifically granted for that purpose by LA MANGA CLUB. The modification, transmission, distribution, reuse, forwarding, or use of all or part of the website content for public or commercial purposes without the permission of La Manga Club S.L. is strictly prohibited. Infringement of any of the above-mentioned rights may constitute a violation of the provisions of the Legislative Royal Decree on Intellectual Property Law 1/1996.
  • PRICE AND OFFER VALIDITY: Prices shown for any of the services offered on the website are quoted in Euros. All prices shown on the website include Value Added Tax, except where stated to the contrary. The prices shown are those pertaining at the time in question and will remain valid only during that session. During the booking process and prior to your acceptance, the prices and the conditions of the selected services together with any promotions or discounts that may be applicable are clearly specified.
  • INFORMATION AND QUERIES: For any information about the products and services offered on the website or to inform us of any issues, please call Customer Service Tel. +34 968 33 1234.
  • CANCELLATION POLICIES: The following policies are those applied normally to individual customer reservations. However La Manga Club S.L .reserves the right to modify cancellation policies at any time (high season, groups, special offers). Please always check which cancellation policy applies in your particular case, as there may be different policies for bookings made by groups, as specified in the relevant contract.

Accommodation:

This cancellation policy does not apply to special offers and / or promotions classed as "non-refundable".

  • Medium and low season: If cancelled or modified up to 48 hrs before the time of arrival, no fee will be charged. If cancelled or modified outside of the deadline, or in case of a no-show, 50 percent of the total stay will be charged. 

  • In High Season (applicable for stays between 16th July to 31st August): There will be no charge if your stay is cancelled or modified 7 days before the planned date of arrival. In case of a no-show or if your stay is cancelled or modified less than 7 days before the date of arrival, 50 percent of the total stay will be charged. 

  • Non Refundable Rate:  You will be charged the full amount of your reservation before arrival and the reservation is subject to a cancellation fee equivalent to the 100% of the reservation. The booking cannot be cancelled or modified without incurring in charges. This is only applicable to reservations made a minimum of 21 days in advance.

Sports and leisure services:

In the case of activity bookings such as Golf, Tennis, Spa and any others offered on the website, booking requests made using a web form are considered to be a pre-booking or reservation request. La Manga Club S.L. will subsequently confirm actual dates and times of the services requested based on your preferences and availability. For confirmation of a booking for activities such as golf, tennis, spa or any others indicated on the website, prepayment must be made at the time of booking. Once the booking has been confirmed by La Manga Club S.L. this will be non-refundable and changes will not be permitted.

  • ACTIVITIES OPERATED BY THIRD PARTY COMPANIES: Information regarding events and/or services provided by third party companies published on this website is provided for information purposes only. La Manga Club S.L., its subsidiaries, parent companies and affiliates accept no liability for any claims arising out of or in any manner relating to the activities of such companies or participation in activities organised by them, including, amongst others, changes to or cancellation of such events. JURISDICTION AND SUBMISSION: These general terms and conditions are governed by Spanish law. The parties submit freely to the courts of the city of Cartagena for the resolution of any conflicts and renounce any other jurisdiction.