Copia de SAFETY MEASURE AND SECURITY PROTOCOLS AT LA MANGA CLUB

AT LA MANGA CLUB, #SAFEISBETTER

WE TAKE CARE OF YOU SO THAT YOU CAN ENJOY WITH TOTAL CONFIDENCE

STRICT SECURITY MEASURES AND HEALTH & SAFETY PROTOCOLS
TO GUARANTEE YOUR SAFETY

At La Manga Club, the well-being of our employees and guests is a priority, therefore, in order to face the current COVID-19 context, we have redesigned rigorous and exhaustive protocols and enhanced our cleaning and disinfection practices.

For the implementation of these protocols, both the guidelines of the World Health Organization and the regulations on the new normality published in the Spanish Royal Decree-Law 21/2020 of June 9 have been taken into account.

At this time, our mission is to avoid the risk of community contagion, for this reason all the actions that have been developed aim to protect, care for and guarantee the safety of our guests and employees during the provision of the service.

The development of these cleaning and disinfection protocols complement the operating procedures developed prior to the current situation on COVID-19, in addition, the technical instructions and expertise of Diversey, our world leading partner in cleaning and hygiene solutions, have also been incorporated.

We have prepared for this situation by developing a contingency plan in which a dedicated risk management committee assumes the definition of strategies and decision-making when necessary, and whose objective would be to determine and implement an action protocol in the event that an employee or client shows symptoms compatible with COVID-19.

Below are some of the measures and protocols that La Manga Club has implemented in the different areas, designed in partnership with Diversey and under the "Safe Travels" seal of the World Travel & Tourism Council.

IMPORTANT NOTICE ABOUT OBLIGATIONS TO ADHERE TO:

1.- All citizens must adopt the necessary measures to avoid the generation of risks of spread of the COVID-19 disease, as well as their own exposure to these risks. Said duty of caution and protection will also be required of the holders of any activity.

Respiratory etiquette standards must be observed, as well as, whenever possible, the maintenance of interpersonal safety distances of at least 1.5 meters.

2.- On any closed space for public use, the use of a face mask will be mandatory.

3.- The face mask must cover the mouth and nose, covering from the chin to the nasal septum, so that the nostrils are not exposed.

Scrolling down this page you will be able to find out more information about all sanitary protocols at La Manga Club.

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UPON ARRIVAL

At the entrance to the hotel, disinfectant mats with a water and disinfectant solution have been installed to ensure the disinfection of the soles of shoes and suitcase wheels.
We will promote payment with cards and contactless devices.
Glass partitions have been installed at the reception and safety distance markings on the floor.
Disinfection and sterilization of the magnetic keys of the rooms after each use.
A sanitary kit with a mask, gloves and gel is available at the reception.

RE-OPENING PREPARATION

Hygiene and disinfection tasks have been reinforced for the reopening of all hotel facilities, using disinfectant products: SUMA CHLORDES CONC D10.45 and SUMA BAC D10 with viricidal and biocidal efficacy, suitable for food and non-food surfaces, endorsed by Diversey and by the Ministry of Health, Consumption and Social Welfare.

STAFF & GUESTS

Regular checks are carried out on the well-being and health of workers and clients.
Adequate protection of employees is ensured and guaranteed through hand hygiene and providing the appropriate PPE.
Rules of use and behavior have been developed for our work teams that range from uniformity, being mandatory the exclusive use of the uniform within the work area, prohibiting access to people outside the activity and reinforcing training with updates and focusing on hygiene and disinfection practices.
An internal audit program has been defined to verify compliance with the protocols and procedures implemented in the face of this current situation.

ROOMS

Extensive hygiene and cleaning processes throughout the room with virucidal products endorsed by Diversey.
Increase in the frequency of cleaning and disinfection processes with special emphasis on frequently used surfaces.
Extension of the check-in time at 4:00 p.m. to increase the time dedicated to cleaning and sanitizing each room.
Elimination of stationery and other articles of common use.

COMMUNAL AREAS

Extensive hygiene and cleaning processes throughout the room with virucidal products endorsed by Diversey.
Increase in the frequency of cleaning and disinfection processes with special emphasis on frequently used surfaces.
Extension of the check-in time at 4:00 p.m. to increase the time dedicated to cleaning and sanitizing each room.
Elimination of stationery and other articles of common use.

POOLS

Sunbeds and umbrellas are spaced to ensure social distancing.
The optimal maintenance and cleaning of the pool water is reinforced.
The capacity in the pool area is limited.
The frequency of cleaning and disinfecting the pool area as well as the furniture is intensifying.

RESTAURANTS AND BARS

Crockery, cutlery and glassware are washed and disinfected in industrial washing machines at 80º C.
To guarantee food safety, in addition to the mandatory compliance with the indications established in the HACCP manual, the procedures and records have been modified and adapted according to the new instructions, increasing cleaning and disinfection frequencies, as a complement, the sterilization of all the frequently used items.
We adapt our breakfast service to optimize movement flows and limit food handling.
The processes during the receipt of goods have been redefined, emphasizing the control of suppliers and verifying the vehicles used to transport raw materials.

SPORTS

Together with the health authorities and the respective federations, rules and guidelines for the use of the facilities before, during and after the game have been defined.
It is recommended to reserve the facilities and / or academies digitally or by phone.